Articles

Published January 2020, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


Our latest article in GPOptimizer offers some straight-forward advice about the increasing demand for collaborative quality management systems

Confidence in the quality of your products is a critical requirement for your customers.

Every department in your  organization has a role to play in  keeping customers engaged and  confident, but one department carries the  bulk  of   the   responsibility: the Quality department. They are the group that ensures product standards and safety goals are met, and they are the ones in charge of documenting and delivering that evidence to the customer...

Published July 2019, GPOptimizer Summer Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


If you are experiencing these frustrations, then digitally transforming your quality management processes should be in your future.

  • Tired trying to generate your quality control data for Certificates of Analysis and Conformance with off line systems and constantly worrying if the archived documents are recoverable?
  • Fed up searching through network folders for the right excel spreadsheet to use to generate a certificate?

Published January 2019, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


What do Excel and a 1990’s era recliner have in common?

Being comfortable with our existing tools can cause us to miss the benefits that new solutions will bring. Check out the top 5 problems QES solves.

Published July 2018, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


Whether your business is service, distribution or manufacturing based, achieving and maintaining high levels of customer satisfaction is always a goal. Too often though, we monitor and measure customer satisfaction only around data from our sales and customer service departments...

Published January 2018, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


The success of new manufacturers is often due to their responsiveness to their customers’ needs. New organizations start small and that means there is an ease of access that allows them to communicate effortlessly with customers and vendors. After all, if everyone fits in the room at the same time, then dialog is immediate and seamless. When growth occurs...

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