Articles

Published January 2019, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


What do Excel and a 1990’s era recliner have in common?

Being comfortable with our existing tools can cause us to miss the benefits that new solutions will bring. Check out the top 5 problems QES solves.

Published July 2018, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


Whether your business is service, distribution or manufacturing based, achieving and maintaining high levels of customer satisfaction is always a goal. Too often though, we monitor and measure customer satisfaction only around data from our sales and customer service departments...

Published January 2018, GPOptimizer Winter Edition
By Frances Donnelly, C.Q.P.A.
Director Product Development and Sales, Horizons International


The success of new manufacturers is often due to their responsiveness to their customers’ needs. New organizations start small and that means there is an ease of access that allows them to communicate effortlessly with customers and vendors. After all, if everyone fits in the room at the same time, then dialog is immediate and seamless. When growth occurs...

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