It often seems like the world is full of good ideas. But the timing of talking about or hearing good ideas, and being able to apply them, often do not align. When that happens don’t you wish those good ideas came with simple directions that you and your team could act on when you are ready? I know I really appreciate it when someone gives me an idea AND helps with directions on how to implement that idea. Getting Support to Act on Ideas through Dynamics User Groups A great …
Better Basics Can Lead to Better Performance
Often big things lead to better performance, like investing in new systems, staff or assets. But it could as likely be the little things that create great outcomes, like executing the daily operational details with excellence. In either case, incorporating the basic principles of formal quality improvement methods will be an aid to your organization. We know many organizations have formal quality programs because of the demands of regulatory and competitive factors. We know other organizations are conflicted about starting programs mostly because of the challenges of picking the ‘right’ …
Should You Scale for Growth This Year?
You will encounter operational and procedural challenges that are complex, varied, and cross functional when your business starts to expand. Your teams will need to see beyond the frenzy of increased business volumes to remain aware of the risks they face. This may include costs exceeding revenue, an outcome that occurs most frequently when we find that our processes are not well tuned to scale. What does a process not well-tuned to scale look like? Here are a few examples from our experiences. Example 1: Customer Service Errors The need …