Should You Scale for Growth This Year?

Frances Donnelly Culture of Quality Leave a Comment

You will encounter operational and procedural challenges that are complex, varied, and cross functional when your business starts to expand. Your teams will need to see beyond the frenzy of increased business volumes to remain aware of the risks they face. This may include costs exceeding revenue, an outcome that occurs most frequently when we find that our processes are not well tuned to scale. What does a process not well-tuned to scale look like? Here are a few examples from our experiences. Example 1: Customer Service Errors The need …