Moving forward

How Can You Tell if Inertia is Keeping You from Moving Forward?

Frances Donnelly Culture of Quality, inertia, Innovation Leave a Comment

Manufacturers must concern themselves with regulatory changes, technology changes, and market changes that are not always an evolutionary part of the business story. Identifying when individual task-ownership and simple inertia is undermining your overall efforts to respond effectively to outside requirements is tricky because, after all, not changing is always more comfortable. Breaking free of the past without leaving the value of historical experience behind is a challenging balancing act. Understanding your organization’s tendency to prefer closed- versus open-systems can help you diagnose and fix your innovation challenges. Pattern recognition …

The Benefits of a Workplace Giving Program

Frances Donnelly Culture of Quality Leave a Comment

Finding an article on Workplace Giving in the recent issue of Quality Digest may be unexpected to some. But if you’ll pause to consider the role of Workplace Giving as a contributing element to the culture of an organization, you may feel a little less surprised. When we think or talk about the Quality body of knowledge and the contribution that the attitude of Quality brings to an organization, it shouldn’t be hard to correlate that the role of Workplace Giving can also be significant in the overall development of …

What Single Word Leads to Improved Performance?

What Single Word Leads to Improved Performance?

Frances Donnelly Culture of Quality Leave a Comment

In the Quality Management world, it is an accepted belief that people lack confidence in instructions for a given task when they don’t fully understand the value of or reason for the required actions. Therefore, it is important to build into our processes and instruction sets the explanations for the actions we are defining and the methods to confirm that those explanations are clearly understood. It makes “why?” the single most useful word for improving performance. A quote from George Bernard Shaw is often used in this context. It goes …