Continuous Improvement Management Module
Achieve continuous improvement of your Quality Management Systems by Automating Disjointed Manual activities .
Companies who wish to achieve continuous improvement in their processes will formalize their improvement management tasks. They can also automate their methods for tracking and managing error data and events with the tools in the Improvement Management Module. We provide a flexible structure for managing the traditional events of continuous improvement such as non-conformance reports and other aspects of a CAPA system. The electronic records are centrally generated and tracked to provide visibility of all improvement management tasks.
User-Defined Event Tracking
Standard and Customized Reporting
SPOTLIGHT ON: User-defined Codes
The purpose of the Improvement Management functionality is to bring clarity to the effort of continuous improvement. We can automate monitoring the multiple manual systems that are typically used to manage unexpected problems as they occur.
We do not plan for things to go wrong. This means the problems or issues that affect quality are unexpected. This limited predictability makes creating standard processes for resolution and investigation of root cause a challenge. With the functionality of Improvement Management from Quality Essentials Suite, we provide tools that can consistently capture any non-conformance. The architecture is flexible enough to communicate across all aspects of the organization. Issues move through a problem lifecycle and are tracked from resolution to analysis to improvement. The status of each activity can be shared through a centralized events tool. The robustness and flexibility to customize the software to meet the needs of your organization is achieved with the application of user-defined codes for different functional needs. These codes allow you to create methods for action, monitor adherence to those methods, manage response expectations, and analyze sources of problems with ease. Here are a few examples:
|Action Type||Define the actions you most frequently need to track like non-conformances or withholding notices, unlimited codes can be developed.|
|Action Status||Define for each action type the various status steps that should occur and use the data to monitor expected progress|
|Owner||Identify possible owners of actions and use ownership to monitor problem sources and response levels|
|Outcome Code||Define acceptable outcomes that indicate nature or method of problem resolution|
|QA Source||Define locations, events, transactions that represent how the issue was uncovered or use to define QA dispositions|
|Material Disposition||Identify status of affected materials|
|Departments||Define departments for action or responsibility|
|Discrepant Source||Define likely causes of discrepancies|
The Cost of Quality
The cost of quality can be hidden by standard accounting practices. Scrap rates or expedited shipment costs are often incurred due to errors. If there is no visibility of these direct costs then ongoing problems remain undetected. Sometimes they are considered not meaningful enough to require action. Tracking actual and estimated costs for quality issues will provide insight for improvement investments. Including revenue expectations due to problem resolutions can amplify awareness of cause-and-effect and drive the selection of meaningful improvement projects.