• GPOptimizer 2018 Summer
  • Statistical Process Control Encourages the Whole Organization to Contribute to Customer Service Goals

    Published July 2018, GPOptimizer Summer 2018
    By Frances Donnelly, C.Q.P.A.

    Whether your business is service, distribution or manufacturing based, achieving and maintaining high levels of customer satisfaction is always a goal. Too often though, we monitor and measure customer satisfaction only around data from our sales and customer service departments…

    Visit GPOptimizer Magazine

    Is measuring customer satisfaction based solely on sales and customer service data the best approach for delivering improvements…

    Read the Article Download the Article

  • GPOptimizer 2018 Winter Edition
  • Can You Overcome the Challenges that Threaten Your Growth?

    Published January 2018, GPOptimizer Winter 2018
    By Frances Donnelly, C.Q.P.A.

    The success of new manufacturers is often due to their responsiveness to their customers’ needs. New organizations start small and that means there is an ease of access that allows them to communicate effortlessly with customers and vendors. After all, if everyone fits in the room at the same time…

    Visit GPOptimizer Magazine

    In early growth mode, you might observe that the members of staff that you considered the most valuable are the ones who seem to be most aware of …

    Read the Article Download the Article

  • GPOptimizer Summer 2017
  • The Secret to Implementing Perpetual Inventory

    Published July 2017, GPOptimizer Summer 2017
    By Frances Donnelly, C.Q.P.A.

    Improving profitability requires responsiveness based on accurate and timely data. Integrated perpetual inventory functionality delivers on that requirement. Read this issue for other helpful insights on reducing the costs of running your business…

    Download GPOptimizer Summer 2017

    Why is implementing perpetual inventory, using an integrated software solution, so challenging to most users? I believe the answer lies in the…

    Read the Article Download the Article

  • GPOptimizer Winter 2017
  • Physical Inventory — The Foundation for Quality Management

    Published January 2017, GPOptimizer Winter 2017
    By Frances Donnelly, C.Q.P.A.

    Inventory investment to run your business is serious stuff. Any ability to achieve customer satisfaction levels while reducing that investment pays off in a big way on your bottom line. This issue has several ideas that might be useful for your organization.

    Download GPOptimizer Winter 2017

    The results of physical inventory don’t just tell you what the inventory is worth. Properly executed the process also tells you how accurately your regular procedures reflect the performance of your business.

    Read the Article Download the Article

  • GPOptimizer 2016 Summer Edition
  • Documents for the Quality Function are Not Just Reports

    Published July 2016, GPOptimizer Summer 2016
    By Frances Donnelly, C.Q.P.A.

    Businesses thrive when they satisfy their customers in some way that provides competitive advantage. In today’s well-developed ISV solution community, tools to leverage those advantages have often already been developed. Utilizing those off-the-shelf solutions can be a cost effective way to improve operations and quality of results.

    Download GPOptimizer Summer 2016

    Accurately generating a certificate of analysis often requires more data than just the quality control results. Read more on how Quality Essentials suite provides the right tools for this task.

    Read the Article Download the Article

  • GPOptimizer 2016 Winter Edition
  • Selecting Solutions for Manufacturing – What is Changing?

    Published January 2016, GPOptimizer Winter 2016
    By Frances Donnelly, C.Q.P.A.

    This edition of GPOptimizer focuses on identifying all the repetitive but demanding tasks that go into running your business day to day and identifying a range of tools to make them less cumbersome and more efficient. Users are constantly seeking more efficiency and more accuracy and they will find some great solutions in this publication.

    Download GPOptimizer Winter 2016

    Manufacturing has been around for a long time, but the nature of the methods used to control manufacturing today are rapidly changing and tools are needed that accommodate those changes.

    Read the Article Download the Article

  • GPOptimizer 2015 Summer Edition
  • Business Data: What Comes after Cost and Count?

    Published July 2015, GPOptimizer Summer 2015
    By Frances Donnelly, C.Q.P.A.

    Traditionally business systems do a good job concentrating on the cost and count of activities. But information needs are expanding and businesses need tools to acquire, manage and analyze that expanded data.

    Download GPOptimizer Summer 2015

    The guiding documents for business performance are the balance sheet, the profit and loss statement and cash flow details. These stand the test of time for communicating a snapshot of the health of any business.

    Read the Article Download the Article